Removing

There are two forms of removing a learner:

• Deactivating

• Deleting

Deactivating

Deactivating is the process of marking their account inactive. It releases a seat back to your account. You will also retain all training data for this learner for reporting and auditing purposes. The learner can no longer log in however.

Deactivating is meant for when you off-board a learner from your organization. It is not meant as a way to shuffle seats month to month.

Reactivating

If you would like to reactivate a learner who has been deactivated, you can follow the following steps:

1. Filter learners by active seat equals false.

On the learner page, filter to active seats equals false

This will show you all deactivated learners.

1. Find the row of the learner of interest and click on the action button (three vertical circles).

1. Click on the Activate button to reactivate the learner.

At this point, they can log into Affinity again.

Deleting

Deleting a learner will remove all of their access from the Affinity platform, return 1 seat license back to your account, and it will delete all of their data.

You should only delete a learner if this learner was added in error. Most times, the desired option for a learner is to simply deactivate.

Clicking on the icon in the actions column of a learner's row will open up an experience where you can further manage the learner. Including deactivating or deleting the learner.