There are two forms of removing a learner:

  • Deactivating

  • Deleting


Deactivating is the process of marking their account inactive. It releases a seat back to your account. You will also retain all training data for this learner for reporting and auditing purposes. The learner can no longer log in however.

Deactivating is meant for when you off-board a learner from your organization. It is not meant as a way to shuffle seats month to month.


Deleting a learner will remove all of their access from the Affinity platform, return 1 seat license back to your account, and it will delete all of their data.

You should only delete a learner if this learner was added in error. Most times, the desired option for a learner is to simply deactivate.

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